FAQs
WHAT DOES A PERSONAL ASSISTANT, CONCIERGE, OR LIFESTYLE MANAGER DO?
It can be confusing to differentiate between these roles as they do overlap in many areas and the terms are used interchangeably. It's a discussion around semantics. Essentially, a personal assistant is a jack- or jill-of-all-trades that assists people with tasks, errands, and projects across all areas of their life, helping them to manage and organise their personal and business life. The role can vary—depending on the client’s needs and requirements and the personal assistant’s background, core competencies, experience, and skill sets.
Whether in a business or personal context, a personal assistant, concierge, or lifestyle manager will expertly and proactively provide services to seamlessly manage their client's personal and/or business life. They also assist with the tasks, chores, and errands of day-to-day life, from shopping, laundry, booking appointments, meetings and reservations, administrative tasks, arranging travel and transportation, home management services and research as well as event planning, project management, and many other services.
WHO USES THE SERVICES OF A CONCIERGE, PERSONAL ASSISTANT, OR LIFESTYLE MANAGER?
Times have changed! We live in a complex, fast-paced, challenging world. In some cases, it is a necessity—not a luxury— for everyday people to use the services of a personal assistant, concierge, or lifestyle manager so they can have a trusted, reliable personal support system or go-to person.
Your never-ending to-do lists, mundane chores, and errands are a time sponge that a personal assistant and concierge will happily and effectively absorb so you can leverage your time for the bigger priorities in life.
WHAT ARE THE PURCHASING OPTIONS AVAILABLE FOR YOUR SERVICES?
We provide flexible options and packages based on your criteria and needs. We customise our services and tailor our options and plans so that it works for you. You can even mix ‘n' match services to get the coverage you need. There are a variety of purchasing options from which to choose, including:
Hourly services
Custom programs, packages, and plans — monthly or annually
Project-based fees
Customised options and service plans that suit your needs
HOW MUCH DOES IT COST?
It depends on the context of the role, the scope of work required, and the nature of the service requests. We offer flexible options for purchasing our services, including hourly rates, à la carte services, and comprehensive concierge packages, programs, and plans. Once you choose the service(s) that interests you and decide on the level of support you need, we will customise our services accordingly to create an option or package that best meets your needs, and then you can book our services based on the option that works best for you.
ARE MATERIALS, EXPENSES, AND TAXES INCLUDED IN YOUR RATES?
No, they are not included. The cost of purchases such as products, merchandise, items, materials, goods, and services, or any other related expenses, charges, and applicable taxes incurred while executing service requests on behalf of the client is the responsibility of the client. They are to be pre-paid in full by the client. Third-party services and expenses are also extra and paid by the client.
HOW DO I BOOK A CONSULTATION OR REQUEST YOUR SERVICES?
It’s easy! You can reach us by choosing any of the three options below:
Online: Click here or click the "CONTACT" navigation button at the top right-hand corner of this page, where you can complete and submit the form to either schedule a consultation, request more information, or book a service request.
Email: info@bespokeservicesinc.com
Call: +44 800 808 5120
WhatsApp: +44 785 834 3482
HOW DOES IT WORK ONCE I HAVE BOOKED A SERVICE?
Here’s what happens after you have booked a service request with us:
The client will be sent a quotation, contract/service agreement for their review and approval via email. Please notify our team if you need us to sign an NDA.
Upon approval of the quotation and service agreement, we can schedule and initiate work on the client’s request.
Once the service and/or work request is completed, we will send the client an invoice for payment. This may vary depending on the terms and conditions of the service agreement. Please note that some services must be prepaid.
If the client has purchased a prepaid program, package, or plan, we will issue regular statements that provide the current balance on your account. For clients enrolled in a monthly or annual program, package, or plan, we will issue an invoice prior to the start of each month. Our monthly packages and plans are set up on a monthly billing cycle starting on the first of each month, and they automatically renew from month to month.
WHEN IS PAYMENT DUE FOR SERVICES?
Payment is due within 7 working days of receipt of an invoice for the services rendered.
Packages and plans are pre-paid in full. Monthly or annual packages or plans are set up on a direct debit.
Payment for purchases, products, items, merchandise, materials, goods and services, and any other expenses, charges, or taxes incurred on the client’s behalf to perform the work or service requested is the responsibility of the client and they must be prepaid in full.
Deposits may be required for certain services such as event planning or production services, or by any service that involves a third-party vendor, supplier, contractor, sub-contractor, and/or any other type of service provider. Deposits and subsequent payments to the vendor/supplier/contractor are the responsibility of the client and must be paid in full by the client as per the vendor's contract terms and conditions.
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
We accept bank E-transfer unless otherwise indicated by us.