FAQs

 

1. WHAT DO LIFESTYLE MANAGER DO AT BSI?

At BSI, a Lifestyle Manager is a professional who helps individuals manage various aspects of their personal and professional lives to enhance convenience, efficiency, and overall quality of life. They typically cater to high-net-worth individuals, busy executives, or people seeking assistance in managing a demanding schedule. Their role can be quite broad, but it generally involves tasks related to organisation, personal support, and logistical coordination. Here are some common duties:

Key Responsibilities:

  • Personal organisation: Managing schedules, calendars, and appointments.

  • Event planning: Organising personal events, like parties, weddings, or family gatherings.

  • Errands and tasks: Handling day-to-day tasks like shopping, making reservations, running errands, and coordinating services.

  • Home and property management: Overseeing home maintenance, housekeepers, or organising moving services.

  • Travel arrangements: Coordinating leisure or business travel, including flights, hotels, and itineraries (our lifestyle managers work with our travel agents who handle more detailed trip planning).

2. WHO CAN HIRE A LIFESTYLE MANAGER?

Busy professionals, executives, celebrities, or individuals who want a highly tailored service to manage their personal lives and streamline their routines.

3. WHAT DO VIRTUAL ASSITANTS DO AT BSI?

AT BSI, a Virtual Assistant (VA) is a remote worker who provides a broad range of administrative, technical, or creative support to clients, typically entrepreneurs, small business owners, or busy professionals. Our VAs work remotely and can handle tasks that are more office or business-focused.

Key Responsibilities:

  • Administrative support: Managing emails, scheduling meetings, data entry, and file organisation.

  • Customer service: Handling client communications, providing support via email or chat, and managing customer enquiries.

  • Social media management: Posting content, scheduling posts, and engaging with followers.

  • Project management: Assisting with the coordination of business projects and tasks.

  • Research: Conducting market or competitive research and gathering data.

4. WHO CAN HIRE A VIRTUAL ASSISTANT?

Entrepreneurs, small business owners, and professionals who need help with routine tasks but don’t want to hire full-time staff. VAs can work in a wide variety of fields depending on their skills (administrative, technical, marketing, etc.).

5. WHAT DO TRAVEL AGENTS DO AT BSI?

At BSI, a Travel Agent is a professional who specialises in planning, booking, and organising travel for clients. Our Travel Agents work closes with our Lifestyle Managers because some travel-related tasks overlap with a Lifestyle Manager’s duties (e.g., booking travel), our Travel Agent’s role is specifically focused on the logistics and details of planning trips.

Key Responsibilities:

  • Travel planning: Creating custom itineraries for business, leisure, or special trips.

  • Booking: Securing flights, hotels, transportation, and tours.

  • Travel advice: Offering recommendations on destinations, accommodations, activities, and experiences based on the client's preferences.

  • Visa and passport assistance: Helping with visa applications and necessary documentation for international travel.

  • Group travel coordination: Organising travel for larger groups, including corporate retreats, family vacations, or destination weddings.

  • Travel insurance: Advising on and providing travel insurance options.

  • Problem resolution: Assisting with travel-related issues, such as cancellations, delays, or changes in plans.

6. WHO CAN HIRE A TRAVEL AGENT?

Anyone planning a trip, especially those who prefer expert guidance in navigating complex travel logistics. This can include individuals, families, corporations, or groups looking for assistance with travel planning, booking, and management.

WHAT ARE THE PURCHASING OPTIONS AVAILABLE FOR YOUR SERVICES?

We provide flexible options and packages based on your criteria and needs. We customise our services and tailor our options and plans so that it works for you. You can even mix ‘n' match services to get the coverage you need. There are a variety of purchasing options from which to choose, including:

  • Hourly services 

  • Custom programs, packages, and plans — monthly or annually

  • Project-based fees

  • Customised options and service plans that suit your needs

HOW MUCH DOES IT COST?

It depends on the context of the role, the scope of work required, and the nature of the service requests. We offer flexible options for purchasing our services, including hourly rates, à la carte services, and comprehensive concierge packages, programs, and plans. Once you choose the service(s) that interests you and decide on the level of support you need, we will customise our services accordingly to create an option or package that best meets your needs, and then you can book our services based on the option that works best for you.

ARE MATERIALS, EXPENSES, AND TAXES INCLUDED IN YOUR RATES?

No, they are not included. The cost of purchases such as products, merchandise, items, materials, goods, and services, or any other related expenses, charges, and applicable taxes incurred while executing service requests on behalf of the client is the responsibility of the client. They are to be pre-paid in full by the client. Third-party services and expenses are also extra and paid by the client.

HOW DO I BOOK A CONSULTATION OR REQUEST YOUR SERVICES?

It’s easy! You can reach us by choosing any of the three options below:

  1. Online: Click here or click the "CONTACT" navigation button at the top right-hand corner of this page, where you can complete and submit the form to either schedule a consultation, request more information, or book a service request.

  2. Email: info@bespokeservicesinc.com

  3. Call: +44 800 808 5120

  4. WhatsApp: +44 785 834 3482

HOW DOES IT WORK ONCE I HAVE BOOKED A SERVICE?

Here’s what happens after you have booked a service request with us:

  1. The client will be sent a quotation, contract/service agreement for their review and approval via email. Please notify our team if you need us to sign an NDA.

  2. Upon approval of the quotation and service agreement, we can schedule and initiate work on the client’s request.

  3. Once the service and/or work request is completed, we will send the client an invoice for payment. This may vary depending on the terms and conditions of the service agreement. Please note that some services must be prepaid.

  4. If the client has purchased a prepaid program, package, or plan, we will issue regular statements that provide the current balance on your account. For clients enrolled in a monthly or annual program, package, or plan, we will issue an invoice prior to the start of each month. Our monthly packages and plans are set up on a monthly billing cycle starting on the first of each month, and they automatically renew from month to month. 

WHEN IS PAYMENT DUE FOR SERVICES?

Payment is due within 7 working days of receipt of an invoice for the services rendered.

Packages and plans are pre-paid in full. Monthly or annual packages or plans are set up on a direct debit.

Payment for purchases, products, items, merchandise, materials, goods and services, and any other expenses, charges, or taxes incurred on the client’s behalf to perform the work or service requested is the responsibility of the client and they must be prepaid in full.

Deposits may be required for certain services such as event planning or production services, or by any service that involves a third-party vendor, supplier, contractor, sub-contractor, and/or any other type of service provider. Deposits and subsequent payments to the vendor/supplier/contractor are the responsibility of the client and must be paid in full by the client as per the vendor's contract terms and conditions.

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept bank E-transfer unless otherwise indicated by us.